Vanliga frågor & svar
Scroll and see the most common questions about UnoQlick
This is how the app works
This is how the web portal works
Do I have to have a TV subscription?
No, you can still watch channels that are free, for example SVT Play (SVT1, SVT2, SVT Barn, Kunskapskanalen and SVT 24. Radio, telephone, video is always available).
Which TV box do I need?
You must have a TV box/Google TV and a TV or monitor/stand. The box must be based on Android TV or Google TV for the connection to work correctly. Most standard boxes have this. Should you be unsure whether your hardware is compatible, try our free service first.
Is your box supplier not included? Soon we will be able to offer our service to more suppliers.
My connection to the box does not work
1. Check that your box is connected to the same network as your device the app is installed on
2. Try restarting your box by pulling out the cord that powers the box.
3. Restart the app
How do I exit user mode?
You're doing it 
i en sekund, så kommer du tillbaka till redigerarläget.
Questions about payment.
If you have questions about your payment, you can contact Swedbank Pay on phone 077-144 10 00. You will also find many answers at swedbankpay.se.
Same network
Your tablet or phone must be connected to the same network for the connection to the box to work. This does not apply to the remote control as the remote control is via your device which is connected to the box.
Delete your account
If you have a Silver, Gold or Diamond subscription, you can delete the account under your profile in the portal. To delete a free account, send an email to info@unoqlick.se. For the deletion to take effect, the user must send the cancellation email from the email with which the account was created. This is to verify that it is the owner of the e-mail who wants to delete their account.
Do you want to call from your tablet?
Fungerar som en telefon. Vårt rekommenderade alternativ.
Androidplatta utan SIM-kort:
Om du har samma tillverkare på telefon och platta behöver du sannolikt inget SIM-kort i plattan. Utan du gör en koppling i enheternas inställningar som gör att du kan ringa och ta emot samtal i din androidplatta via din telefon.
iPad:
För att ta emot samtal du gör en koppling mellan dina Appel enheter iPad och iPhone i inställningar som gör att du kan ringa och ta emot samtal i din iPad via din iPhone. Din iPhone måste vara i närheten av din iPad för att kopplingen ska fungera. Det fungerar inte att koppla en iPad och android telefon för att få telefonfunktionen att fungera.
OBS! Är det viktigt att ljudet sänks vid samtal så bör ett annat alternativ väljas då det pågår utveckling för att få denna tjänst att fungera på iPad. Vi jobbar intensivt med lösning på detta.
Problem med apparna YouTube, SVT Play och SR på TVn?
-uppdateringar för apparna
-Kontrollera att programvaran på din TV är uppdaterad
-Starta om apparna manuellt i TVn
-Starta om TV:n
-Starta om ditt WiFi
-Radera appen och installera den sedan på TV:n på nytt
Contact Us
Do you have suggestions for improvements in the app, collaboration opportunities or other questions. Write to us!
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